Aftersales Manager

Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client — a successful, fast-paced prestige main dealer in Chiswick — is seeking a driven Aftersales professional to lead their service and parts operations. Whether you have operated as a Service Manager, Assistant Service Manager, Service Reception Manager, Aftersales Leader or even aspire toward Service Director level, this is a standout opportunity to step into a role with real influence and strategic responsibility.

This dealership needs a strong people leader who thrives in a main-dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function.

Salary: £60,000 basic – £75,000

Hours: Monday–Friday, 8am–6pm

Saturday 8am to 1pm

Why you’ll love this role

• Join a respected prestige dealership with an established customer base.
• Company car.
• Lead a skilled Aftersales team with opportunities to coach, develop and inspire
• Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth.
• Senior role with genuine influence over profitability, culture and long-term success.

What you’ll be doing (and doing brilliantly)

• Oversee all processes and aspects of the workshop, service and parts departments, ensuring budgeted labour sales and profits are achieved.
• Manage, motivate and support a team of skilled technicians, service advisors, parts advisors and drivers, promoting a positive and productive work environment.
• Review customer satisfaction scores, and drive the service team’s performance forward, identifying opportunities for improvement and enhanced efficiency.
• Manage site budgets maximising profit. Provide performance reports and department statistics.
• Guarantee all aspects of Health and Safety including waste disposal and environmental requirements and legislations are adhered to.

What we’re looking for

• Previous experience as a Service Manager / Aftersales manager.
• Motivated & committed to drive our Honda franchise to achieve success.
• Confidence in managing and motivating departments and teams.
• Comprehensive motor trade knowledge including maintenance and repair processes, with a methodical approach to manging workloads and priorities.
• Excellent communication & negotiation skills, problem-solving, with the ability to find solutions, whilst maintaining customer satisfaction by addressing issues and customer enquiries.

Sound like you?

If you’re an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Chiswick, APPLY today — we’d love to speak with you.

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.