HGV Service Advisor

Service Advisor to join a thriving dealership in Heathrow

Ready for your next move? We’re looking for a sharp, people-focused Service Advisor to join a thriving dealership in Heathrow. Whether you’ve worked as an Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you’ll feel right at home.

 
Salary: £29,000 – £32,000 basic • Plus Bonus

Hours: Monday–Friday, 8am–6pm • 1 in 4 Saturdays

Why you’ll love this role

• Permanent, full-time position
• Busy, well-organised HGV service department
• Monday–Friday working pattern (no or limited weekends)
• Professional commercial vehicle environment
• Supportive management and experienced workshop team
• Clear processes and structured systems
• Long-term job security within a stable business
• Opportunities for progression within the service department
• Training and development support

What you’ll be doing (and doing brilliantly)

• Welcoming customers at the service desk / service reception, building rapport and making their experience effortless
• Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency
• Identifying opportunities to upsell value-adding services, labour and products
• Keeping customers updated throughout the day and ensuring excellent communication
• Arranging courtesy cars or alternative transport where needed
• Working closely with the Workshop Controller and Technicians to keep workflow on track
• Clearly explaining work carried out, pricing, and recommendations

What we’re looking for

• Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant — main dealer or quality independent
• Someone who genuinely enjoys helping people (and has the personality to prove it)
• Confident communicator on the phone and face-to-face
• Strong admin and IT skills — organised, accurate, able to prioritise
• A proactive attitude and the ability to stay calm in a fast-paced environment

Sound like you?

If you’re an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership in Heathrow, hit APPLY today — we’d love to speak with you.
 

If you haven’t heard from us within 14 days, unfortunately this means your application hasn’t been successful on this occasion.

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.