Service Manager

Are you an experienced Service Manager ready to lead a high-performing Service department within a prestige main dealer? Our client — a well-established and successful dealership in Rayleigh — is looking for a confident Aftersales leader to take ownership of their Service operation. Whether you currently operate as a Service Manager, Aftersales Manager, Assistant Service Manager, or Service Leader, this is a strong opportunity to step into a role with real influence, autonomy and impact.

Salary: £45,000 basic • £65,000 OTE
Hours: Monday – Friday

Why you’ll love this role

• No Weekends!
• join a respected prestige dealership with a loyal customer base
• Lead a well-established Service department with strong foundations already in place
• Genuine autonomy to shape processes, performance and customer experience
• Supportive senior management who trust you to lead, not micromanage
• A role that balances people leadership with commercial responsibility
• Long-term stability and progression within a successful automotive group

What you’ll be doing (and doing brilliantly)

• Planning, controlling and improving Service department processes and standards
• Leading, coaching and developing the Service team to maximise performance
• Ensuring sufficient resources are in place to meet workshop demand
• Monitoring labour efficiency, labour sales and cost of sales
• Reviewing KPIs, daily operating controls and departmental performance
• Analysing customer needs and competitor activity to shape targeted initiatives
• Managing dealership assets including tools, equipment and facilities
• Controlling departmental expenses through budget and management account reviews

What we’re looking for

• Proven experience as a Service Manager or Aftersales Manager within a main dealer environment
• Strong leadership presence with the ability to motivate and inspire teams
• Confident relationship builder with customers and internal stakeholders
• Commercially minded with an entrepreneurial approach to Aftersales performance
• Track record of delivering excellent CSI results
• Strong understanding of vehicle design, manufacturer standards and legislation
• Full UK driving licence

Sound like you?
If you’re an experienced Service Manager looking to take on a senior leadership role within a prestige dealership in Rayleigh, APPLY today — we’d love to speak with you.

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.